Frequently Asked Questions

S3WaaS: Secure, Scalable and Sugamya Website as a Service is a website generating and deployment product hosted on the National Cloud of NIC. It leverages technology to generate secure websites using GIGW compliant templates which are highly customizable and can seamlessly be deployed on a scalable software defined infrastructure.
This is currently open to only district level websites. The District Informatics Officers can directly login and avail the services in consultation and taking consent from the District Administration who is the Website Owner.
Registration is not required at S3WaaS. NIC District Level Officers can login directly using their official email id (@gov.in or @nic.in).
Kindly go to the Help Section and see the documents or the help video to kick start.
Only gov.in or nic.in domain names are allowed for entities belonging to Indian Government at all levels right from Central, State/UT, District and Sub-District. However, currently it’s only open for district level websites.
One primary domain name and one alias domain name are allowed to host any website using S3WaaS. It’s because more domain names would require more SSL certificates to publish the site in secure layer, which is an expensive affair.
No, technical contact is responsible for generation, deployment, customization and technical maintenance of the website, whereas Administrative Contact is the Owner of the website who is authorised to signs the authorization letter, which is acceptable only if it’s printed, signed and sealed in his/her official letter head only.

Website Owner is responsible for website content and maintaining the accessibility aspect of the website.
Authorization Letter has to be signed by the head of the District Administration. The administrative contact for the website becomes the signatory i.e. owner of the website.

Authorisation letter can only be downloaded after Administrative Contact details are verified through OTP.

Website Owner is responsible for website content and maintaining the accessibility aspect of the website.
Authorization Letter has to be printed on the official letter head of teh administrative contact or website owner. Signed and stamped authorization letter has to be scanned in PDF format to upload on S3WaaS.
A domain name is the part of a website address which identifies the website belonging to a particular domain such as gov.in or nic.in or .org or .com etc.

A website name is the title of the generated website. Choose this with care as this will be displayed on the browser header, search engines and will be read out by the screen readers.

A URL (Universal Resource Locator) is the global address of your website on the World Wide Web or internet.
Technically YES but to achieve this one has to follow cumbersome process.

But using S3WaaS through Software as Service model it’s not allowed. However, you can only create websites having gov.in or nic.in domains and one more alias is allowed to assign while starting the registration process for website creation.
Each mail id is linked to only one account and one account can create two websites. Though, there’s a provision to delete/purge a website if not in gone live.
No, only gov.in and nic.in domains are permitted.
Technical contact cannot delete the site once it is live. A request has to be sent to the support team at s3waas.support@gov.in for site deletion.
Yes, the site can be customized any time during its lifecycle including theme change.
Yes, the technical contact and administrative contact (owner) details can be changed anytime during the lifecycle of the website only after verification of the contact details. Before verification of the administrative contact only email and mobile number can be changed and no other details can be changed. This provision is not available for the Technical Contact.

This is primarily if any of these contact persons changed viz. Transferred or Superannuated. A defined process has to be followed for the same.
24X7 Help Desk can be contacted at 1800111555 and further details is available through the Contact Us link at the bottom of the homepage.
Templates provided at S3WaaS are certified by STQC for GIGW Compliant, however once these have been customized and the content has been populated the website needs to be submitted to STQC for a formal certification. Certification process also requires submission of a few documents duly signed by the website owner. Responsibility of initiating the certification process lies with the website owner. You may contact Director General, STQC, Electronics Niketan, MeitY, New Delhi – 3 for details regarding the Website Quality Certification (WQC).
The S3WaaS generated website is bilingual. English is the default language; however interface terms in the template can be in one of the regional languages available for selecting in the technical contact details form. The website will be generated with the selected language as the second language.

If a language of your choice is not available in the dropdown please hold on going forward and try to create a website only after your required language is incorporated.

For languages those are not available currently; the website owner will have to translate the interface elements and static content and the list in XLS file is available for download after login by the Technical Contact. The Technical Contact has to send the translated content to S3WaaS Support for integration at the backend.
The S3WaaS generated website is bilingual. English is the default language; however interface terms in the template can be in one of the regional languages available for selecting in the technical contact details form. The website will be generated with the selected language as the second language.

If a language of your choice is not available in the dropdown please hold on going forward and try to create a website only after your required language is incorporated.

For languages those are not available currently; the website owner will have to translate the interface elements and static content and the list in XLS file is available for download after login by the Technical Contact. The Technical Contact has to send the translated content to S3WaaS Support for integration at the backend.
It’s a self declaration and self regulation mechanism.

Remember, Authorisation letter can only be downloaded after Administrative Contact details are verified through OTP.

However, once the Technical Contact uploads the authorization letter; it would only be seen by the S3WaaS Administrator w.r.t. the auto generated letter being printed on the Letter Head before being Signed and Stamped by the Administrative Contact (Owner). But the responsibility for ensuring the authenticity and genuineness lies solely with the Administrative Contact (Owner).
After submitting the DNS registration form to DNS Team for making the CNAME entry, user (Technical Contact) can make the site live by clicking on 'Make Site Live' button on the dashboard to make the available for public.
S3WaaS takes care of your site hosting; you need to select a data centre from the list of available data centres while filling the technical contact details form.
Yes, the Technical Contact and the Administrative Contact are responsible for making the temporary sites live within a period of 45 days from the date/time of its generation.
Temporary sites would automatically be purged from the dashboard immediately after 45 days period allotted for making a site live.
User (technical contact) can customize and add content in the created Site immediately after creation. The temporary site would be live with an auto-generated URL which can be accessed through the dashboard. This can be made public after making CNAME entry in the DNS Server.
Once your site is created, it will appear on the Dashboard with a customize site button. Choose customize site, you will be directed to your site. Here you can customize your site components and content with edit & customize options. Help section at https://s3waas.gov.in can be referred to customize a website.
Raise a support ticket with Service Desk by providing all requisite details so that your site can be identified by the S3WaaS Support. Support team would respond you back soon. However, to continue the process, enter the OTP received on your email.
If any such issue comes up please hold on going forward and try to create a website only after your PIN Code is incorporated.

Raise a support ticket with Service Desk by providing all requisite details so that your site can be identified by the S3WaaS Support. Support team would respond you back soon.
Ensure valid name and contact details are provided while going through the registration process. In case any such issue pointed out after website generation, immediately please mail at s3waas.support@nic.in. Your site has to purged so taht you can create the site with correct contact details.
Yes, you can generate a new website through S3WaaS and migrate content and go live with the new generated website with existing website URL.
You can register again with correct URL and mail at s3waas.support@nic.in to delete wrong URL.
Only District Magistrate or District Collector can be the Website Owner.